Privacy Policy
Effective Date: January 25, 2025
1. Introduction
Forma Vitae Plastic Surgery Pty Ltd ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of Personal Information:
-Name, contact details (email address, phone number, mailing address), date of birth
-Health-related information such as medical history, medications, allergies/adverse reactions, family history, social history and immunisations.
-Photographs and videos of you, which may be identifiable or non-identifiable.
-Payment and billing information (including Medicare, health fund, and third-party payer details).
3. How We Collect Your Information
We collect your information through the following means
- Information entered into our website in the course of making an enquiry
- Information sent to us by other health care providers, either as a formal referral, or during the course of providing healthcare services to you. These providers may include specialists, general practitioners, allied health professionals, pharmacists, diagnostic services, and/or community health providers.
- Information gathered through the course of your engagement with administrative or clinical staff, including during any consultation or treatment.
- Information received from your health fund, Medicare, the Department of Veterans Affairs, or other third-party organisations involved in your health care.
- Occasionally information may be gathered from other third parties, such as your guardian, friends or family members.
4. How We Use Your Information
We use the information collected for the following purposes:
- To provide medical and surgical services. This may include communicating with third parties such as other health care providers and health facilities.
- To schedule appointments and communicate with you.
- To process payments.
- To undertake clinical research or engage in clinical education. This will only be done with your explicit consent.
- To improve our organizational functionality and user experience, including our website.
- To comply with legal and regulatory requirements.
5. How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal and health information, including encryption of sensitive data, secure access controls, and regular monitoring for potential vulnerabilities. However, no data transmission over the internet or electronic storage is completely secure.
6. Sharing Your Information
Other than in the routine course of providing health care services to you, we will not share your information with any third party without your consent. We may share your information in the following situations:
- With healthcare providers, in the routine course of providing health care services to you.
- With third-party service providers for administrative and technical support.
- When required by law, such as to comply with a subpoena or similar legal process.
We will not sell or rent your personal information to third parties for marketing purposes.
7. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the information we hold about you. Requests must be made in writing to practice management. We will aim to respond to such requests within 10 business days of receiving such a request.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request the deletion of your information, subject to legal or contractual obligations.
- Opt-Out: Opt-out of receiving marketing communications.
To exercise these rights, please contact us using the information below.
If you have concerns about a privacy-related breach, or wish to lodge a privacy-related complaint, please refer to our complaints policy, or contact us using the information below.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
management@parrplasticsurgery.au
Forma Vitae Plastic Surgery Pty Ltd